Terms and Conditions

Welcome to The Pretty Picks, an online store owned and operated by Gulf Radiance in the United Arab Emirates. By accessing our website and purchasing from us, you agree to abide by these Terms and Conditions (“Terms”). These Terms ensure a positive and safe experience for all users. Please read them carefully, and feel free to reach out with any questions or clarifications.

1. Introduction

Welcome to The Pretty Picks, an online store owned and operated by Gulf Radiance in the United Arab Emirates. By accessing our website and purchasing from us, you agree to abide by these Terms and Conditions (“Terms”). These Terms ensure a positive and safe experience for all users. Please read them carefully, and feel free to reach out with any questions or clarifications.

2. Eligibility to Use Our Website

To shop with us, you must be at least 18 years of age. The Pretty Picks currently operates exclusively within the UAE. By using this website, you confirm that you meet these requirements and agree to these Terms.

3. Account Creation and Security

Creating an account with The Pretty Picks allows for a smoother, more personalized shopping experience. You agree to provide accurate and up-to-date information when creating an account. Maintaining the security of your account is your responsibility, and we recommend using a strong password and logging out after each session.

4. Product Descriptions and Availability

We aim to provide accurate product descriptions and high-quality images to reflect our products as closely as possible. However, slight variations may occur due to differences in screen displays.

Some products may be available in limited quantities. If an item becomes unavailable after your order is placed, we will inform you promptly and provide alternative options or a full refund.

5. Pricing and Payment

All prices on The Pretty Picks are in AED and may be subject to change without prior notice. The price at checkout is final and will not change once your order is placed. We accept multiple secure payment methods to ensure your convenience and privacy.

If you encounter any billing issues or need assistance with payments, please contact us, and we’ll be happy to assist.

6. Shipping and Delivery

The Pretty Picks currently ships only within the UAE. Estimated delivery times vary based on location, and we work to ensure your order reaches you as quickly as possible. Once your order is confirmed, you will receive a tracking link to monitor its status.

For detailed information on shipping rates, estimated delivery times, and any restrictions, please refer to our Shipping Policy.

7. Returns and Refunds

At The Pretty Picks, we value your satisfaction. If your purchase does not meet your expectations, we have a Return and Refund Policy in place. Products eligible for returns must be unused, in their original condition, and in the original packaging. Refunds, if applicable, will be processed promptly. Please review our Return and Refund Policy for more details, or reach out to us for assistance.

8. Responsible Use of Our Website

To maintain a respectful, enjoyable experience for all, we kindly request that you use The Pretty Picks responsibly. Engaging in activities that disrupt or harm our site, other customers, or our services is prohibited. By using our website, you agree not to:

  • Use our site or services for unlawful activities.
  • Violate any local, international, or state laws.
  • Transmit or post harmful, abusive, or offensive content.
  • Upload any material that may contain viruses, malware, or harmful code.

We reserve the right to suspend or terminate your access to our services in cases of suspected misuse.

9. Optional Tools and Third-Party Links

To enhance your shopping experience, we may provide access to optional third-party tools. These are offered as additional resources, and while we choose reputable providers, we encourage you to review each third party’s terms before using their services.

Our website may also contain links to third-party websites. These links are provided for convenience, but we are not responsible for the content or policies of any third-party sites. We advise you to review their policies and terms before engaging.

10. User-Generated Content and Feedback

We appreciate feedback, reviews, and suggestions from our customers. By submitting any feedback or content (such as reviews, comments, or ideas) to us, you grant The Pretty Picks permission to use, publish, or modify it as needed, without obligation to compensate you. Any content shared publicly will always respect your privacy.

Please avoid submitting content that is abusive, unlawful, or infringes upon the rights of others.

11. Data Protection and Privacy

We take your privacy seriously and manage your personal information responsibly. Our Privacy Policy explains how we collect, use, and safeguard your information. By using our website, you consent to these practices. If you have any questions regarding privacy, please reach out to us.

12. Order Accuracy, Modifications, and Cancellations

To prevent any delays, please review your order details carefully before finalizing your purchase. If you need to cancel an order, please contact us within 24 hours of placing it. We will do our best to accommodate your request within this timeframe. For any modifications, contact us as soon as possible, and we’ll work with you to update your order details if feasible.

In certain cases, we may need to cancel an order due to unforeseen circumstances, such as product unavailability or payment issues. If this occurs, we will notify you promptly and offer an alternative solution or a full refund.

13. Errors, Omissions, and Site Updates

We strive to keep our website updated with accurate information. However, there may occasionally be errors or omissions in product descriptions, pricing, or availability. We reserve the right to correct any errors and to update or cancel orders affected by such inaccuracies. If your order is impacted, we will reach out to you promptly with options to proceed.

14. Disclaimer of Warranties and Limitation of Liability

Our products and services are provided on an “as-is” and “as-available” basis. While we work hard to ensure a smooth experience, we cannot guarantee that your use of our services will be uninterrupted or error-free.

To the fullest extent permitted by law, Gulf Radiance and The Pretty Picks will not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our liability, in all cases, is limited to the maximum extent permitted by UAE law.

15. Changes to Terms and Conditions

As we evolve, we may update our Terms and Conditions to reflect changes in our services or policies. We encourage you to review these Terms periodically, as continued use of our website constitutes acceptance of any updates. Major updates will be communicated on our website to keep you informed.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from or related to the use of our website shall be resolved under UAE jurisdiction.

17. Contact Information

We’re here to assist with any questions, feedback, or concerns you may have regarding these Terms. Please feel free to reach out to us at contactus@theprettypicks.com, and we’ll be glad to help.