Cancellation Policy
At The Pretty Picks, we understand that plans can change. This Cancellation Policy outlines the steps for canceling an order, the applicable timeframes, and any conditions related to cancellations.
1. Order Cancellation by Customer
If you need to cancel an order, please contact us as soon as possible. Orders can be canceled within 24 hours of placement for a full refund, provided they have not yet been processed for shipping.
How to Cancel:
To request a cancellation, please contact us within 24 hours of placing your order through one of the following methods:
- Email: contactus@theprettypicks.com
- WhatsApp: +971567457156
Refunds for Canceled Orders:
If your cancellation request is received within the 24-hour window and the order has not been processed for shipping, a full refund will be issued to your original payment method.
2. Orders Already Processed or Shipped
Once an order has been processed for shipping, it cannot be canceled. However, you may be eligible to initiate a return after receiving the item. For more information, please refer to our Return and Refund Policy.
3. Order Cancellation by The Pretty Picks
The Pretty Picks reserves the right to cancel orders under certain conditions, including but not limited to:
- Items being out of stock.
- Errors in pricing, product descriptions, or payment issues.
- Suspicion of fraudulent activity.
If The Pretty Picks cancels your order, you will be promptly notified, and a full refund will be issued to your original payment method.
4. Contact Us
For assistance with order cancellations or any questions regarding this policy, please reach out to us:
- Email: contactus@theprettypicks.com
- WhatsApp: +971567457156
We’re here to assist you and ensure the process is as smooth as possible.