Return and Refund Policy
At The Pretty Picks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return and Refund Policy provides options for returns and refunds under the conditions outlined below.
1. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- Condition: The item must be unused, unopened, and in its original packaging.
- Return Window: Returns must be initiated within 14 days of receiving the order.
- Non-Returnable Items: Certain items, such as final sale products, gift cards, and items marked as non-returnable, are not eligible for return.
2. Return Process
How to Initiate a Return:
To start a return, please contact us via:
- Email: contactus@theprettypicks.com
- WhatsApp: +971567457156
Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Confirmation:
Once we confirm your return request, you will receive further instructions, including details about where to send the item(s) if applicable.
Return Pick-Up:
We offer a return pick-up service. After confirming your return, a delivery person will collect the item(s) from your specified address.
3. Refunds
- Refund Eligibility: Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method.
- Processing Time: Refunds are typically processed within 5-7 business days after the return is received and inspected.
- Reflection of Refund: Refunds generally appear in your account within 7-10 business days after processing. However, depending on your bank or payment provider, it may take up to 45 business days to be reflected in your account.
- Non-Refundable Charges: Any original shipping charges or additional service fees, if applicable, are non-refundable.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, as applicable. Please provide photos of the damaged item for faster processing.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.
6. Contact Us
For assistance with returns, refunds, or any questions about this policy, please reach out to us:
- Email: contactus@theprettypicks.com
- WhatsApp: +971567457156
Our team at The Pretty Picks is here to ensure your experience is smooth and satisfactory.